1. Prepare Your Information: Before contacting us, please have the following ready:
   • Your Booking Reference Number (e.g: 123456)
   • The name the booking was made under.
   • The email address and phone number used for the booking.
   • The date and name of the experience.
2. Choose Your Contact Method:
   • Email: Send a detailed request to [email protected] (or the official support email address). Use the subject line: “Cancellation Request – (Your Booking Reference Number)”.
   • Phone: Call our support line at +855 12 899 447. Have your booking reference number handy to help the agent locate your details quickly.
   • Instant Chat Box: you can contact via Chat box like WhatsApp, Facebook Messenger, it is instally resupport for your inquiry or any request.

Our support team will process your request, confirm the cancellation based on the provider’s policy, and send you a formal confirmation email.

Important: Please check our terms and conditions to understand our conacellation and refund policy.

Our Secure Payment Process

We use ABA Payway, a leading online payment gateway known for its reliability and robust security. This ensures that every payment you make to Visit Local Travelr is processed safely and securely.

Our stringent financial controls are designed to protect your funds, giving you complete peace of mind when you book with us. We are dedicated to providing a secure and seamless booking experience, so you can focus on what truly matters—enjoying your travel adventure.

Understanding Authorization Holds

You may see a temporary charge on your account when you make a booking. This is an authorization hold, not an actual charge.

• What it is: A temporary hold on your debit or credit card to ensure funds are available.
• How it looks: It may appear as a “pending” transaction or reduce your available balance.
• When it clears: The hold is released if your booking expires or is cancelled. This release can take up to 7 business days, depending on your bank.

Please note: While it might look like a double charge, you will only be charged once your booking is confirmed.

Because exchange rates fluctuate, the refunded amount in your local currency will likely differ from what you originally paid. Your bank may also charge international transaction fees.

Please note that Visit Local Travel cannot refund any differences caused by these exchange rate changes or bank fees. To avoid this, we recommend always purchasing in your local currency.

For details on specific rates and fees, please contact your card issuer.

We’ve processed your refund, and it’s now on its way back to you. Here’s what to expect and what to do if you have any concerns.

• Expected Timeline: Most refunds are posted to your account within 10 business days.
• Your First Step: If it’s been more than 10 business days, please contact your bank or card issuer first. They can often see pending transactions that aren’t yet visible on your statement.

Refund Details by Payment Method

• Credit/Debit Cards: Your refund will be sent to the original card used for the purchase.
  • Please allow up to 10 business days for it to appear (timing depends on your bank).
  • It may show as a “reversal” of the original charge instead of a separate “credit.”
  • If your card has expired or been replaced, your bank is still responsible for crediting your account.

Helpful Tips for a Smooth Process

• Always check with your bank first if a refund seems delayed, they have the most up to date information.
• Remember that refunds can look different on your statement (e.g., as a reversal or a credit).
• Please allow extra time for refunds to alternative payment methods.

1. Your Card Information: Is everything correct? Please carefully re-enter your card number, CVV code, expiration date, and the name on the card.
2. Your Card’s Status: Is it active and not past its expiry date?
3. Your Account Balance: Are there enough funds or available credit on the card?

Accepted Payment Methods:

1. Credit/Debit Cards: Visa, Mastercard, UnionPay, and JCB (powered by ABA Payway).
2. Local Payments: KHQR via your local bank app.

This is a final process of a booking that you will need to complet it.

If everything looks correct, your bank may be declining the transaction. For help with this, you will need to contact your bank directly.

For a local payment option, if you are a resident with a Cambodian citizen ID and a local bank account that supports the Bakong system, you can also pay conveniently using a KHQR code.

For more details about payment method, refer to our Payment Method page.

If you are having issues with payments, refer to “Why is my payment not going through?”