Partner Registration Form Details

Based on the page at https://visitlocaltravel.com/become-travel-partner/, the registration form typically requests the following information:

Section 1: Your Information

• Full Name
• Email Address
• Phone Number
• Company Name
• Your Role in the Company

Section 2: Company & Activity Details

• Activity Type: A dropdown menu to select the primary category of your experience (e.g., Cultural Tour, Food Tour, Adventure Activity, Workshop/Class, etc.).
• Activity Name: The specific title of your tour or experience.
• Activity Description: A detailed overview highlighting what makes your experience unique, what guests will see and do, and key selling points.
• Location/City: The city or region where the activity takes place.
• Website & Social Media Links: (Optional but recommended) Links to your company’s website, Facebook, Instagram, or other relevant profiles.

Section 3: Submit & Next Steps
After filling out the form, you submit it for review. Our team will then likely contact you via the email you provided to discuss the next steps, which may include:

• Verifying your details.
• Onboarding you to our workflow.
• Discussing for quotation, commission rates and booking logistics.
• Setting up your full activity listing on our platform.

1. Introduction
These Payment Terms and Conditions govern all financial transactions between Visit Local Travel (“the Company,” “we,” “us”) and our partner travel agencies, tour operators, and agents (“the Partner,” “you”). By confirming your first booking with us, you agree to be bound by these terms.

2. Quotations & Validity                                                                    

• All quotations are provided in US Dollars (USD) unless otherwise specified. This is the standard currency for tourism in Cambodia.
• Quotations are valid for a specified period (typically 30 days), after which they are subject to re-confirmation and possible adjustment due to changes in supplier costs, exchange rates, or availability.

3. Payment Schedule
To secure and confirm services, the following payment schedule applies:

• Initial Deposit: 50% of the total invoice value is required upon confirmation of the booking to secure key services (e.g., hotels, internal transportation, guides…).
• Final Balance: The remaining balance must be settled no later than 20 days prior to the client’s arrival date in Cambodia.
• Last-Minute Bookings (Within 30 days of arrival): Full payment is required immediately upon confirmation to secure all services.

4. Accepted Methods of Payment
We accept the following secure payment methods:

• Bank Transfer (SWIFT Code): Our primary and preferred method. All bank charges must be borne by the sender (the Partner).
• Credit Card (Visa/MasterCard, Union Pay, JCB): Accepted with a processing fee of 3% added to the transaction amount to cover bank charges.
• Online Payment Gateways (e.g., ABA Payway): Can be accommodated, processing fee of 3% added to the transaction amount to cover the transaction fees borne by the Partner.

5. Banking Details
Bank details for wire transfers will be provided on all pro forma invoices.

• Bank Name: Advanced Bank of Asia Limited (ABA Bank)
• Account Name: Visit Local Travel
• Account Number: 009766242
• SWIFT/BIC Code: ABAAKHPP
• Bank Address: No. 148, Preah Sihanouk Blvd, Phnom Penh, Cambodia

Important: The Partner must send a copy of the bank transfer slip to our accounts department at [email protected].

6. Cancellation Policy & Fees
Cancellation charges will be applied based on the date we receive written notification and are subject to the policies of our suppliers (transportation, tour guide, hotels, airlines, boat companies, etc.).

• More than 30 days before arrival: Loss of deposit.
• Between 15 – 30 days before arrival: 50% of the total tour cost.
• Between 7 – 14 days before arrival: 100% of the total tour cost.
• Less than 7 days before arrival or No-Show: 100% of the total tour cost.

Note: Certain services, such as flight tickets and premium hotel bookings, may incur 100% cancellation fees immediately upon issuance or as per the supplier’s policy.

7. Refund Policy

• Refunds for valid cancellations will be processed within 15-30 business days after deducting any non-refundable supplier fees and bank charges.
• No refunds will be given for unused services due to a client’s voluntary change, early departure, or failure to participate in any part of the itinerary.
• Refunds are not provided for issues related to force majeure events.

8. Changes to Bookings

• Any changes requested by the Partner after confirmation are subject to availability.
• Administrative fees may apply for significant changes to the itinerary.
• Price differences resulting from changes will be either invoiced or refunded accordingly.

9. Responsibility for Client Collection
The Partner is solely responsible for collecting all payments from the end client. Our financial relationship is exclusively with the Partner.

10. Complaints
Any complaints must be reported immediately to our local guide or office while the client is in Cambodia, allowing us the opportunity to resolve the issue promptly. Claims for refunds after the tour has concluded cannot be entertained.

11. Force Majeure
Neither party shall be liable for failure to perform obligations due to events beyond their reasonable control, including but not limited to war, civil unrest, natural disasters, pandemics, or acts of government. In such cases, we will work with suppliers to secure refunds where possible, but cannot guarantee them.

12. Agreement
These terms and conditions, along with the confirmed itinerary and pro forma invoice, constitute the entire agreement between the Company and the Partner.