- Contact us directly via email or live chat.
- Use the contact information listed in the tour’s sidebar.
- Submit a request directly on our Tailor-Made Tours page.
Once we receive your inquiry, our team will respond within 6 to 12 hours.
]]>- We do not provide travel insurance. Guests are responsible for securing their own coverage.
- We strongly recommend purchasing a comprehensive travel insurance policy prior to your trip.
- This ensures peace of mind, protecting you against unforeseen events and allowing you to fully enjoy your vacation.
- Email: [email protected]
- Live Chat: Available on our website.
Simply provide the name of the tour you’re interested in, and we can accommodate your party.
]]>How to Book an experience?
Follow these simple steps to find and book your perfect trip:
1. Use the Search & Filter Tool
- Go to our website: visitlocaltravel.com
- Use the filters to select your desired Destination and Activity Type.
- Click “Search” to see a curated list of matching trips.
2. Browse All Available Tours
- Navigate to the “Our Tours” section.
- You will see our complete collection of trips. Use the available filters (e.g., Destination, Activity, Trip Type) to narrow down the results and find your ideal tour.
3. Explore Tour Pages Directly
- For Day Trips: Visit our “Day Tours” page, then select your destination to see all available day trips in that area.
- For Multi-Day Tours: Click on “Multi-Day Tours” in the menu to view all of our tour packages on a single page.
4. Create Your Custom Tour
- If you can’t find what you’re looking for, click on “Tailor-Made“.
- Fill out the custom tour request form with your preferences.
- Our expert team will review your request and get back to you within 6-12 hours with a personalized itinerary and price quote.
How to Process a Booking?
Follow these steps to complete a booking for your chosen trip.
Step 1: Select Your Trip
Open the trip you wish to book and click the “Check Availability” button.
Step 2: Choose Date & Time
Select your preferred date and departure time, then press “Continue.”
Step 3: Specify Travelers
Enter the number of customers (adults and children). Then, click the “Process to Checkout” button.
Step 4: Complete Booking Details
Fill out the Booking Information Form, select your preferred payment method, and click the “Book Now” button.
Step 5: Finalize Payment
Provide your payment information to complete the transaction. Your booking will then be confirmed!
Done! Your booking process is now complete.
]]>- Prepare Your Information: Before contacting us, please have the following ready:
- Your Booking Reference Number (e.g: 123456)
- The name the booking was made under.
- The email address and phone number used for the booking.
- The date and name of the experience.
- Choose Your Contact Method:
- Email: Send a detailed request to [email protected] (or the official support email address). Use the subject line: “Cancellation Request – (Your Booking Reference Number)”.
- Phone: Call our support line at +855 12 899 447. Have your booking reference number handy to help the agent locate your details quickly.
- Instant Chat Box: you can contact via Chat box like WhatsApp, Facebook Messenger, it is instally resupport for your inquiry or any request.
Our support team will process your request, confirm the cancellation based on the provider’s policy, and send you a formal confirmation email.
Important: Please check our terms and conditions to understand our conacellation and refund policy.
1. Live Chat (If Available – Usually the Fastest)
- Where to find it: This is typically the quickest way. Look for a speech bubble icon in the bottom-right corner of the Visit Local Travel website or within the Visit Local Travel mobile app. This often connects you directly to a support agent that can handle common queries.
- Best for: Urgent booking changes, payment issues, or immediate questions about an ongoing transaction.
2. Phone Call (The Most Direct Human Contact)
- How to find the number: The customer support phone number is usually listed in these places:
- Your Booking Confirmation Email: Check the fine print at the bottom.
- The “Contact Us” or “Help” Section of our website or app.
- Your Account Settings within your profile.
- Pro Tip: Have your booking reference number and personal details ready before you call. This will significantly speed up the process.
- Best for: Complex issues that require back-and-forth conversation, like cancellations, disputes, or urgent safety concerns.
3. Social Media Direct Message (Surprisingly Effective)
- Many companies, especially in travel, have dedicated support teams monitoring our social media channels.
- Platforms to try: Send a Direct Message (DM) to our official accounts on:
- Best for: Publicly raising an issue (if a public reply is needed) or for a quick response to a direct message. Be sure to provide your details privately.
If Your Issue is Less Urgent:
4. Email Support
- This is better for non-urgent matters. You can send a detailed explanation and attach screenshots (e.g., of an error message or incorrect charge).
- Response Time: Typically within 12-24 hours.
- Best for: Formal complaints, detailed feedback, or issues that require a written record.
5. Help Center / FAQ Section (Self-Service – Instant Answers)
- Before contacting support, always check the Help Center, FAQ, or Support section on our website.
- Common questions answered here:
- How do I change or cancel my booking?
- What is the refund policy?
- How do I use my voucher?
- I forgot my password.
Summary for Instant Support:
| Method | Best For | Speed |
|---|---|---|
| Live Chat | Instant answers, booking help, quick fixes | Fastest |
| Phone Call | Complex issues, urgent safety concerns, speaking directly to a person | Very Fast |
| Social Media DM | Quick public or private queries | Fast |
| Non-urgent, detailed issues requiring a paper trail | Slow (12-24 hrs) | |
| Help Center/FAQ | Answering common questions yourself | Instant (Self-Service) |
Pro Tip to Get Help Even Faster:
No matter which method you choose, have this information ready to provide to the support agent:
- Your full name and email address used for the booking.
- Booking Reference or Confirmation Number.
- Detailed description of your problem.
- Screenshots of any error messages.
To find the most up-to-date contact links, I recommend checking the Visit Local Travel website directly.
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You will receive an instand confirmation email with your voucher attached. Please present this voucher to our team or tour guide on the day of your activity.
You will also be redirected to a “Your booking is received” page, which confirms that we have successfully received your reservation.
Here’s how it works:
Option 1: Quick Search via the Homepage
Navigate to the Visit Local Travel homepage and use the trip search form. By simply selecting your desired destination and activities, then clicking “Search,” you will receive a personalized list of trip suggestions.
Option 2: Advanced Filtering on Our Tours Page
For a more tailored search, visit the “Our Tours” page. There, you will find a comprehensive set of filters on the left-hand side. Select the options that match your criteria, and our system will automatically display the trips that meet your needs.